Last Updated: September 2, 2026
Find Your California Medi-Cal County Office: Phone Numbers and Local Help (2026)
Most Medi-Cal eligibility questions are handled by your local County Medi-Cal Office.
Your County can help with applications, renewals, income or household changes, missing documents, Benefits Identification Cards, eligibility notices, and many other Medi-Cal case questions.
The easiest way to find the current phone number and address for your County Medi-Cal Office is to use the official DHCS Medi-Cal County Office Locator. You can search by County name or ZIP Code.
Find Your Medi-Cal County Office
California has 58 counties, and each County has a local agency that handles most Medi-Cal eligibility cases.
DHCS provides an official County Office Locator where you can search using:
- Your County name
- Your ZIP Code
- Your current location, if location services are enabled
The locator can provide the County office phone number, office address, directions, and a link to the official County website.
What Can Your County Medi-Cal Office Help With?
Your local County office manages most individual Medi-Cal eligibility cases.
You can contact your County for help with:
- Applying for Medi-Cal
- Checking the status of a Medi-Cal application
- Completing your annual Medi-Cal renewal
- Submitting requested documents
- Reporting income changes
- Reporting household changes
- Reporting an address change
- Correcting information on your Medi-Cal case
- Understanding an eligibility Notice of Action
- Replacing a lost or missing Benefits Identification Card (BIC)
- Questions about why your Medi-Cal eligibility changed
County Office or DHCS — Who Should You Call?
| Question | Who to Contact |
|---|---|
| Medi-Cal application | County Medi-Cal Office |
| Application status | County Medi-Cal Office |
| Annual renewal | County Medi-Cal Office |
| Income or household change | County Medi-Cal Office |
| Missing eligibility documents | County Medi-Cal Office |
| Choosing or changing a Medi-Cal health plan | Health Care Options |
| Medi-Cal Dental questions | Medi-Cal Dental |
| State Fair Hearing | CDSS State Hearings Division |
Important Medi-Cal Phone Numbers
| Service | Phone Number |
|---|---|
| Medi-Cal Member Help | 1-800-541-5555 |
| Medi-Cal Health Care Options |
1-800-430-4263 TTY: 1-800-430-7077 |
| Medi-Cal Dental |
1-800-322-6384 TTY: 1-800-735-2922 |
| Medi-Cal Managed Care and Mental Health Ombudsman | 1-888-452-8609 |
| State Fair Hearing |
1-800-743-8525 TTY: 1-800-952-8349 |
| Covered California | 1-800-300-1506 |
Can I Manage My Medi-Cal Case Online?
Many Medi-Cal members can manage parts of their case through BenefitsCal.
Depending on your case, you may be able to:
- Apply for Medi-Cal
- View notices
- Upload requested documents
- Complete or submit renewal information
- Report certain changes
- Check case information
If you cannot complete the change online, contact your County Medi-Cal Office directly.
What If You Move to Another California County?
If you permanently move from one California County to another, report your new address to your current County.
Your Medi-Cal case may be transferred through an Inter-County Transfer (ICT).
You generally do not need to submit a completely new Medi-Cal application simply because you moved to another California County.
Your Medi-Cal health plan may change when you move because available health plans differ by County. Report the move promptly and watch for notices about your health plan.
What If You Cannot Reach Your County?
If you have difficulty reaching your County office, try more than one method.
- Use the DHCS County Office Locator to verify the current phone number.
- Check your County's official website.
- Use BenefitsCal if the action can be completed online.
- Visit a County office in person if appropriate.
- Keep records of calls and documents you submit.
When you call the County, write down the date, time, name of the worker you spoke with, and any instructions you received.
Frequently Asked Questions
Who decides whether I qualify for Medi-Cal?
Your local County office handles most individual Medi-Cal eligibility determinations under statewide Medi-Cal rules administered by DHCS.
Can my Medi-Cal health plan change my eligibility?
Generally, no. Your Medi-Cal health plan manages covered health services, while your County usually handles your Medi-Cal eligibility case.
Who should I call about my Medi-Cal renewal?
Contact your County Medi-Cal Office. You may also be able to complete renewal-related actions through BenefitsCal.
Who should I call if I lost my Medi-Cal BIC?
Contact your local County Medi-Cal Office for help replacing a lost, stolen, damaged, or missing Benefits Identification Card.
Where can I find the current County Medi-Cal phone number?
Use the official DHCS Medi-Cal County Office Locator. It allows you to search by County name or ZIP Code and provides current County contact information.
Official Resources
- DHCS — Medi-Cal County Office Locator
- DHCS — Medi-Cal Help
- DHCS — Important Medi-Cal Phone Numbers
- BenefitsCal
California Benefits Guide is an independent informational website and is not affiliated with or endorsed by the State of California, the California Department of Health Care Services (DHCS), Medi-Cal, BenefitsCal, Covered California, or any County agency. County office phone numbers, addresses, hours, and procedures can change. Always verify current contact information through the official DHCS County Office Locator or your County's official website.